No. Not unless you are a medical doctor with a provider number.

We require a referral to be sent by a doctor (GP or specialist) with a provider number outlining the reason or reasons for the referral. This is so we know how quickly we need to see the patient, and which doctor will be the best fit for the referral.

Yes. If you are a medical doctor with a provider number, you can refer yourself, but we do need a referral. Please mention that you are a doctor on the referral. This is only for medical doctors, not ‘other doctors’ (ie: dentist, vet, PhD)

People are sometimes unsure if they should see a neurologist, or a neurosurgeon. The difference is, where neurosurgeons often treat similar types of problems with operations, neurologists treat people with medications and don’t operate. Your GP will advise you who you should see.

That depends. Each doctor has a speciality area of expertise (called a sub-speciality), so it does need to be the right doctor for your referral. If you choose or are referred to a doctor that is not the best fit for your referral, we may redirect it to a more appropriate doctor, either within or outside of our practice. Sometimes our doctors ‘pause’ accepting new referrals, when they are too busy to fit in appointments for their existing patients. This can change according to how busy they are. We will always tell you if we do this, when we contact you to book an appointment, or advise that you have been redirected to another practice.

Yes. Please email us to check on your referral progress. Sometimes, we are waiting for you to contact us as we might not have the correct information.

Yes. Please try to limit this to one person. It is best if you don’t bring children to the appointment, and you will need to be focused on the information the doctor is giving you.

Masks are not currently required at our clinic, however, as we are situated within the Mater Hospital campus, we are bound by their current mask policy (which is subject to change). This policy is clearly displayed in the foyer of all buildings and masks are provided.

Our doctors always prefer to see patients face to face to ensure a full, detailed assessment can be carried out and accurate diagnoses and management plans made.

We understand that this is not always possible, particularly if the patient does not live in Brisbane.

The doctor will let you know during your appointment whether they would like your next appointment to be face to face or whether (in a limited number of cases) they are happy to catch up with you by Telehealth (video consultation) or via telephone (for test results, in some cases).

All Telehealth consultations (video or phone) will always be the current time zone for Brisbane (AEST). If you live interstate and daylight savings time (AEDT) is active, the time will be in Queensland time, not wherever you are located.

This differs from doctor to doctor. Some doctors prefer that you book a follow-up appointment to go over any test results that have been requested as this gives you an opportunity to ask any questions you may have and to discuss next steps with the doctor. In some cases, the doctor will schedule a Telehealth consultation (via Video or a phone call) to give you the results.

Yes. Our practice is accessible directly from the street into the ground floor and then via a lift to the third floor. We are situated within the Mater Hospital campus, and there are multiple disability drop off zones for patients requiring wheelchairs and mobility aids.

No. All patients must provide their own wheelchairs and mobility aids, if they need them. Hospital policy does not allow our staff to operate/manage wheelchairs or mobility aids.